Help & Learning Center
Everything you need to install, configure, and master Raven Access Control — plus dedicated technical support and our installer certification program.
Documentation & Training
Product Manuals
Installation guides, spec sheets, and wiring diagrams for every product.
Knowledge Base
In-depth articles covering configuration, troubleshooting, and best practices.
Video Tutorials
Step-by-step videos for installers and end-users — from setup to advanced features.
FAQs
Quick answers to the most common questions about hardware and the cloud platform.
Firmware & Software
Download the latest firmware, mobile apps, and integration tools.
Community Forum
Connect with other integrators, share solutions, and request features.
Open a Support Ticket
Already a customer? Submit a ticket and our technical team will respond within 24 hours. For urgent issues, call 1-800-555-0199.
Before you submit
- Have your serial number or account ID ready
- Note any error messages or LED patterns
- Describe steps to reproduce the issue
Become a Raven Certified Installer
Earn the Raven Certified Installer badge with hands-on training, live workshops, and a final exam. Certified installers get priority listing in our partner directory.
Industry-recognized credential
Free for active partners